Contact Us

Thank you for choosing Newecart.com, a proud subsidiary of OTCDEAL Inc.. We’re here to assist you with any questions or concerns you might have. Please feel free to reach out to us using the details below.

🕒 Hours of Operation

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Closed on weekends and public holidays.

⏳ Response Time Expectations

We aim to respond to all customer inquiries within 12–24 hours during our business hours. If you reach out on a weekend or holiday, we’ll respond the next business day.

🕒 Response Time Commitment

At Newecart.com, we value every customer and strive to provide timely, transparent, and effective support.

Customer Support Hours:
📅 Monday to Friday
🕘 9:00 AM to 5:00 PM (Eastern Standard Time)
📧 Email: sales@newecart.com
📞 Phone: (248) 308-1010

⏱️ Response Time Expectation:
Our dedicated customer service team will respond to all inquiries within 12 to 24 business hours during our regular working days.
If your message is received outside these hours (evenings, weekends, or public holidays), we’ll get back to you on the next working day, in the order your request was received.

⏳ What This Means for You:

• Emails received on weekdays (Mon–Fri): Expect a reply within one business day.

• Emails received after hours or on weekends/holidays: Replies will begin on the next business day.

• For urgent order-related issues like incorrect shipping addresses, cancellation requests, or defective items, we prioritize the request and will address it at the earliest possible opportunity.

💡 Tip to Customers:

To help us serve you faster, please include:

• Your Order Number

• The email address you used during checkout

• A clear description of your issue (and photos if applicable)

✉️ Contact 

Need help? Use the form below to get in touch. Be sure to include your Order Number if applicable for faster assistance.

Thank you for shopping with Newecart.com — where customer satisfaction meets quality service.